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Evolving customer demands coupled with technological advancements mean that insurers are expected to provide risk prevention in addition to crisis management. (iStock) Evolving customer demands coupled with technological advancements mean that insurers are expected to provide risk prevention in addition to crisis management. (iStock)

Digital transformation enables insurers to take advantage of many new opportunities. But first, they must define their strategic priorities. That means reevaluating business models, processes, products and service.

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