As insured’s needs change, artificial intelligence (AI)-based technology is changing as well. This transformation  dare I say disruption  is impacting the insurance industry and creating challenges for several types of carriers. New technologies and related evolving consumer trends are creating new risks. Digital and AI-based technologies can help insurers deal with these changes, and in other cases are both the disruption’s cause and the remedy.

Related: The three pillars of AI value add for claims


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