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Buying insurance online may be more convenient, but what happens when you don't have the coverage you thought you were getting? (Photo: NUPC)

Novel ways of delivering insurance to the public are sometimes termed “disruptors,” though “game changers” might be more apt. What happens when something goes wrong? It’s a premise all insurance is based upon, but when the consumer is in the pilot’s seat, who takes the blame for the crash?

Louie Castoria


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