Independent adjusters handle billions in claims annually

Survey measures size and scope of independent adjusting industry.

By Patricia L. Harman | Updated on February 15, 2017

Quantifying the size of the insurance industry is a tall order, but a new survey commissioned by the Association of Claims Professionals (ACP), formerly the American Association of Independent Claims Professionals, provides an interesting look at the role of independent adjusters in the claims process.

The study was conducted by Bickmore, a risk management consultant, and surveyed ACP members, members of the National Association of Independent Insurance Adjusters (NAIIA), third-party administrators, large independent adjusting firms and staff adjusters at several large insurers. The survey examined the size and scope of the independent adjuster industry, as well as its role within the insurance industry, and the metrics used by independent adjusters.

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Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at [email protected]

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