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The insurer is doing away with the traditional claims form in favor of an online app that allows policyholders to shoot video describing the claim and then hit submit. (Photo: iStock)

Lemonade Insurance Company is changing the way insurers pay claims and is setting a new speed record at the same time.

Patricia L. Harman

Patricia L. Harman is the editor-in-chief of Claims magazine, a contributing editor to PropertyCasualty360.com, and chairs the annual America's Claims Event (ACE), which focuses on providing claims professionals with cutting-edge education and networking opportunities. She covers auto, property & casualty, workers' compensation, fraud, risk and cybersecurity, and is a frequent speaker at insurance industry events. Contact her at pharman@alm.com

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