Thank you for sharing!

Your article was successfully shared with the contacts you provided.

The 80/20 rule is a common saying in insurance. It refers to the theory that about 20 percent of insureds generate 80 percent of claims. When dealing with too many “worst case scenarios,” however, claims professionals can develop a myopic view of insureds. This is where formal and hands-on learning come into play. Donna J. Popow, Esq., CPCU, AIC, explains how education helps cultivate a better understanding of claims handling and the business overall. She also says that striking a balance between hectic workloads and professional development is easier than one might think.


Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now

Copyright © 2018 ALM Media Properties, LLC. All Rights Reserved.