Strategic Advantages Enabled by Modern Billing Technologies
Original Broadcast Date: Tuesday, December 13, 2011
This web seminar will allow attendees to gain insight on what billing and collection issues are impacting the P&C insurance sector and how insurers are differentiating themselves from competitors by implementing modern billing solutions. Attendees will engage with leading analysts from Celent, Novarica and Strategy Meets Action to learn what’s happening in the billing market place today and how to overcome both business and service challenges with modern technologies.
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Martina Conlon is a principal in Novarica's insurance practice focused on the P&C and healthcare markets. Martina is the author of market leading reports on agent portals, business intelligence, insurance billing and IT staffing strategies. She provides expertise on IT best practices, strategic technology architecture and planning, and insurance technology. Prior to Novarica, Martina served as Director of Enterprise Technology for Arbella Insurance, where she was responsible enterprise applications, and as a consultant with leading firms where she was focused on insurance technology. She holds an MBA from Boston University and a BSEE from Tufts University.
Mike Fitzgerald is a senior analyst in Celent's insurance practice and is based in Chicago. He has specific expertise in property/casualty automation, operations management and insurance product development. His research focuses on billing, business process and operations, social media use in insurance, and distribution management. Prior to joining Celent, he was Vice President of Enterprise Underwriting Solutions at Zurich North America, where he led the evaluation of technology alternatives to support a new underwriting product development process. He held a number of positions at Royal & Sun Alliance, including a field operations regional executive role. Mr. Fitzgerald has a B.A. in economics from Davidson College and a MBA from the Fuqua School of Business at Duke University. He is a Chartered Property Casualty Underwriter (CPCU) and a certified Project Management Professional (PMP).
SMA Strategy Meets Action
Karen Furtado, a Partner at SMA, is a recognized industry expert in the core systems space. With exceptional knowledge of policy administration, rating, billing, and claims, Karen is the go-to person for all things core systems and rating. Insurers seek her unparalleled knowledge in mapping solutions to business requirements and IT needs. Karen is frequently quoted in leading insurance trade journals, and has been a keynote speaker at major conferences such as ACE, ACORD/LOMA Forum, IASA and ISOTECH. Karen holds a Bachelor of Science from Springfield College.
Fraud affects every aspect of insurance, costing consumers $80 billion annually.