Modernizing Claims Will Result in Better Customer Service
Original Broadcast Date: Wednesday, June 19, 2013
Today’s customers are more impatient and demanding than ever before. Insurance carriers that are known for treating their customers poorly when a claim is processed will have a difficult time retaining their clientele that are looking for something more than just low price when it comes to purchasing a new policy.
Being a market leader in property and casualty insurance means making claims a priority. This is not possible without a modern claims system that can improve efficiencies and saves the carrier time and money when it comes time to honoring the insurance contract.
However, claims technology has often been ignored by insurers in favor of replacing other core systems, but insurers are now seeing the benefits of what newer systems, specifically with mobile capabilities, can do for the bottom line to expedite claims and improve customer satisfaction.
Join Tech Decisions for this live, interactive webcast, sponsored by Systema Software, and hear from industry experts regarding the importance of streamlining claims processing. Attend this online-only event and learn how technology plays a vital role to create efficiency and improve customer service.
Robert Regis Hyle is editor-in-chief of Tech Decisions magazine and technology channel editor for PropertyCasualty360.com. He has spent over three decades as a journalist for a variety of business and regional news publications including a stint with a weekly newspaper that he owned and operated. He has been with Tech Decisions since the magazine’s inception in 1999 and has written articles on virtually every issue and trend facing insurance IT professionals. Prior to joining Tech Decisions, he spent two years as editor of a sister publication, The Ohio Underwriter, where he covered insurance topics for the agency and carrier markets. He has spoken on insurance technology issues at various industry conferences such as IASA and ACORD LOMA and on a number of web seminars. He is a graduate of Xavier University in Cincinnati with a degree in Communication Arts.
Management Consultant, Practice Director
Robert E. Nolan Consultants
Steve Callahan is a Practice Director for the Robert E. Nolan Company. Steve has over 30 years of executive and consulting experience in the insurance and financial services industry. In addition to his time as practice director at Nolan, Steve has held various senior executive positions leading systems, IT, service and business operations departments at Firemans Fund, American Express, GNA, GE Capital, LLTC Group and Matrix Direct. His deep expertise includes: strategic planning; business line diversification, acquisition and integration; operational outsourcing, divestiture and consolidation; organizational design and optimization; enterprise level change management; contract negotiation and management; and portfolio based project management. He earned his Master Black Belt at GE, and holds an MBA in Information Systems, an MS in Financial Services and an MS in Management. His undergraduate degree is a double major in Accounting and Management Science/Operations Modelling. With The Nolan Company, Steve has leveraged his extensive experience and expertise to bring strategic, operational and technological leadership to a variety of clients undergoing significant change. Results included strategy development and implementation, divisional organization and process redesigns, operational consolidations and geographic optimizations, rapid business and technology capabilities’ assessments and future state planning, product and competitive positioning research, service enhancement models, complex project planning and implementation, risk analysis and mitigation strategies, enhanced executive decision making, and corporate change management. Steve has also been an interim executive (CIO or COO) charged with delivering immediate problem situation turnarounds, a role benefiting from his short learning curve and ability to quickly assess root issues and then drive rapid, sustainable results across difficult situations.
VP of Sales & Marketing
Brian is committed to establishing Systema Software and SIMS Claims as brands synonymous with quality, value, and customer satisfaction. He has over 20 years of sales and marketing experience in insurance software. Prior to Systema Software, Brian was vice president of sales and marketing at Valley Oak Systems, which was acquired by Aon eSolutions. During his tenure at Valley Oak Systems, Brian grew sales more than 21 fold over seven years, and correspondingly expanded the sales and marketing team. He has also held sales and marketing positions with Data Executives International, Alexander & Alexander, and Marathon Systems.
Moderated by:Elliot Markowitz
Congress needs to understand the basic tenets of insurance before it can take action.