Education & Training

• 

  U.S. Questionable Claims Referrals Up, Again

  By Chad Hemenway, PropertyCasualty360.com  |  May 17, 2013

  U.S. questionable claims increased 16 percent in 2012, according to the National Insurance Crime Bureau.

• 

  Refine IT Infrastructure To Streamline Claims Processing

  By Christina Bramlet, PropertyCasualty360.com, Brad Fisher, CPCU, AIC  |  May 12, 2013

  Insurers who invest wisely in IT infrastructure can streamline claims operations while propeling customer satisfaction. One VP elaborates...

• 

  ACE Sneak Preview: "Claims Is A Customer Service Business"

  By Ezra Steinberg, Christina Bramlet, PropertyCasualty360.com  |  May 8, 2013

  Cultivating soft skills will elevate claims employee performance so they can better serve customers.

• Fitch Sounds Alarm on Impact of Not Renewing TRIA

  By Arthur D. Postal, PropertyCasualty360.com  |  May 7, 2013

  Fitch Ratings is warning that failure to renew the Terrorism Risk Insurance Act could reduce product capacity in larger metropolitan areas, raising premium rates.

• 

  The 'In-N-Out' Urge and Claims Efficiency

  By Christopher Tidball  |  May 7, 2013

  The In-N-Out Burger phenomenon offers claims lessons in timeliness, quality, and even comparative negligence.

• 

  Fireman’s Fund Highlights Historical Risks to Celebrate 150th Anniversary

  By Anya Khalamayzer, PropertyCasualty360  |  May 7, 2013

  Fireman’s Fund is marking its 150th anniversary with a traveling exhibit of vintage artifacts that link the company’s underwritten policies to some of the nation’s most important moments, from great disasters to the early days of movies and aviation.

• 

  Lack of Consumer Trust Leaves Retirement Advisors at a Disadvantage

  By Sam J. Friedman, Val Srinivas  |  May 6, 2013

  A fundamental lack of trust is one major reason why a large segment of consumers may be reluctant to allow financial services providers to help them with their retirement planning, a survey by Deloitte’s Center for Financial Services has revealed.

• P&C Carriers Add Jobs in March; Agent/Broker Employment Continues to Decline

  By Phil Gusman, PropertyCasualty360.com  |  May 6, 2013

  Property and Casualty carriers added 900 jobs in March -- a month that saw employment shrink in most other sectors of the insurance industry, according to an analysis of the latest figures from the U.S. Labor Department’s Bureau of Labor Statistics.

• 

  Get Your Home State’s Adjuster License First

  By Daniel Kerr  |  May 3, 2013

  Amid the complexities of state reciprocity, one thing is certain: pursue your home state's adjusting license first.

• 

  ACE Sneak Peek: Post-Sandy Claims Management Issues

  By Ezra Steinberg  |  May 2, 2013

  Post-Sandy claims management lessons will prove invaluable when handling next "superstorm."

• IRC Report: Public Less Tolerant of Insurance Fraud

  By Christina Bramlet, PropertyCasualty360.com  |  May 1, 2013

  For years, poor public relations have hindered insurers’ fight against fraud, but that could be changing. One need only look to a recent public opinion survey for some encouragement.

• There's No Place Like Home

  By Daniel Kerr  |  May 1, 2013

  Amid all the complexities of licensing and state reciprocity, one thing is certain: pursue your home state's adjusting license first.

• The Parameters of Flood Insurance

  By Christine G. Barlow  |  May 1, 2013

  A family's shed is destroyed by a river of mud. Is it covered? Test your knowledge of water exclusions before hurricane season begins.

• On Climate Change, A ‘Do-Nothing’ Strategy Is Not Risk-Free

  By Evan Mills  |  May 1, 2013

  Whatever insurers may think about the presence or causes of climate change, one thing is certain: the business climate is changing, and rapidly.

• The Nation’s Natural Resources

  By Ken Brownlee  |  May 1, 2013

  Minerals and other natural resources have made America a rich nation. To continue to thrive, these resources (and their associated risks) must be handled with care.

• 

  Using ERM Techniques To Mitigate Fraud

  By Denise Tessier  |  April 26, 2013

  Employing certain ERM techniques will enable insurers to better mitigate internal and external fraud risks. Here's how.