Education & Training

Sponsored by

• 

  Analysis: Best Practices for Monitoring Property, Casualty and WC Claims

  By Steve Leveroni, Robin Hendrickson  |  June 18, 2013

  In claims management, preventive measures are still the best way to control costs. However, claims are going to occur, so having the right plan in place to manage them becomes critical.

• P&C Carriers Lose Jobs in April; Agent & Broker 2013 Employment Slide Continues

  By Phil Gusman, PropertyCasualty360.com  |  June 11, 2013

  Property and casualty insurers shed 1,400 jobs in April compared to March, an unusual occurrence that bucks the recent trend of employment gains for April, according to Insurance Information Institute President Robert Hartwig.

• 

  As Hurricane Season Begins, Insurers Should Seize Opportunity to Educate

  By Mark E. Ruquet, PropertyCasualty360.com  |  June 6, 2013

  With memories of Sandy fresh and a new hurricane season here, insurers should recognize that a learning opportunity is a terrible thing to waste.

• Novarica Report Discovers Wide Variations in Claims Processes

  By Staff Writer  |  June 6, 2013

  A new survey by Novarica finds capability levels around claims systems and processes vary widely between companies with potential impacts to loss results.

• 

  Ghosts, Jewels & ‘Man Boobs’: 10 Unusual Claims

  By Caterina Pontoriero, PropertyCasualty360.com  |  June 4, 2013

  Claims adjusters never know what they’re going to encounter when a client has a loss. They meet a lot of strange characters throughout their careers, and their clients’ oddball personalities are trumped only by their similarly bizarre claims. PC360 queried adjusters about the most unusual claims they’ve come across.

• Insured Value of Coastal Properties Up to $10T, but Growing at Slower Rate

  By Phil Gusman, PropertyCasualty360.com  |  June 3, 2013

  The total insured value for U.S. residential and commercial properties in coastal counties has grown to over $10 trillion, a new analysis says, but the rate of growth has slowed some since 2008 due to recession-related factors.

• 60 Years of Claims - A Love Letter

  By Ken Brownlee, CPCU  |  June 1, 2013

  Some may view claims adjusting as a dead end, but history has proven its worth and necessity time and again. For the last 60 years, Claims Magazine has covered this fascinating, evolving industry.

• Claims Grabs Its Fair Share of the Budget Pie

  By Michael P. Voelker  |  June 1, 2013

  The claims department has long awaited its turn at the table for a piece of the technology budget pie. Recent trends suggest its time has come.

• 17th Annual ACE: Customer Service and Claims Management

  By Christina Bramlet  |  June 1, 2013

  On the cusp of the 17th annual ACE America’s Claims Event, we caught up with the speakers of two highly anticipated presentations for a sneak peek.

• 

  6 Factors Impacting the Claims Caseload

  By Kevin Quinley, CPCU  |  May 28, 2013

  What is the ideal claims caseload? The answer is often elusive to management and adjusters alike.

• Travelers Awards $175,000 Educational Grant to NAF

  By Staff Writer  |  May 23, 2013

  As part of a two-year grant to support NAF's educational mission to prepare students for college and careers, Travelers donates $175,000.

• 

  Mitigating Bad Faith Exposure During Disaster Season

  By Christina Bramlet, PropertyCasualty360.com, Melissa Anne Wuske  |  May 23, 2013

  In cat claims handling, certain touchpoints can breed bad faith allegations, not to mention plenty of bad press for insurers. Cultivating best practices will mitigate needless litigation.

• 

  U.S. Questionable Claims Referrals Up, Again

  By Chad Hemenway, PropertyCasualty360.com  |  May 17, 2013

  U.S. questionable claims increased 16 percent in 2012, according to the National Insurance Crime Bureau.

• 

  Refine IT Infrastructure To Streamline Claims Processing

  By Christina Bramlet, PropertyCasualty360.com, Brad Fisher, CPCU, AIC  |  May 12, 2013

  Insurers who invest wisely in IT infrastructure can streamline claims operations while propeling customer satisfaction. One VP elaborates...

• 

  ACE Sneak Preview: "Claims Is A Customer Service Business"

  By Ezra Steinberg, Christina Bramlet, PropertyCasualty360.com  |  May 8, 2013

  Cultivating soft skills will elevate claims employee performance so they can better serve customers.

• Fitch Sounds Alarm on Impact of Not Renewing TRIA

  By Arthur D. Postal, PropertyCasualty360.com  |  May 7, 2013

  Fitch Ratings is warning that failure to renew the Terrorism Risk Insurance Act could reduce product capacity in larger metropolitan areas, raising premium rates.