voice and data

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  5 Next-Generation Technologies

  By Deborah Smallwood  |  March 8, 2011

  These five next-generation technologies have the highest potential to impact insurance companies positively and negatively, depending on what insurers choose to do and not do.

• Curing Customer-Related Headaches

  By Staff Writer  |  February 24, 2010

  Based on SMA research, one of the biggest challenges in this decade is the explosion of customer-facing interactions all insurers need to capture and manage.