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By Karthik Balakrishnan, Janine Johnson |
February 29, 2012
In the back office, text mining allows P&C insurers to gain a better understanding of claims operations, optimize workflows, and detect potentially fraudulent claims.
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By James Ruotolo |
January 27, 2012
Given the swell in user-generated content housed on social media sites, it is no surprise that insurance claims adjusters and fraud investigators turn to these sites when conducting investigations. Navigating the social media landscape, however, can be tricky. Here's what you need to know.
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By Karthik Balakrishnan, Thomas Mulvey |
June 20, 2011
With the fine-tuned tactics that hardcore fraudsters employ to target their victims, no carrier can afford to lack a strong, unified strategy against fraud.
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By John Swedo |
May 1, 2011
Workers’ compensation fraud has been a particularly troublesome area for the industry, costing insurers and employers about $6 billion a year, according to the Coalition Against Insurance Fraud.
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By Jim Haley |
December 28, 2010
As insurers become more familiar with the power of analytics technologies, they continue to look for new opportunities to further leverage capabilities, making claims triage a logical next step.
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By Richard Della Rocca, Janine Johnson |
September 2, 2010
Advanced analytic technology and data-collection techniques can help an insurer settle similar claims in similar ways, leading to more adequate claim reserves, improved loss cost management, and more equitable settlements.
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By Mike Mahoney, John Lorimer |
August 27, 2010
A property/casualty insurer's financial performance depends heavily on its claims organization.
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By Jim Kinzie |
June 2, 2010
Inaccurately assessing bodily injury claim severity at first notice of loss (FNOL) creates various pitfalls that hinder resources and escalate costs. Get help with predictive modeling.
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By Michael A. Costonis |
April 2, 2010
Insurers that want to establish effective anti-fraud programs or enhance the effectiveness of existing programs must take a comprehensive approach to dealing with this pervasive problem.
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By Michael P. Voelker |
March 26, 2010
Karlyn Carnahan recalls that when she was a senior executive at an insurance carrier 10 years ago, "business intelligence" meant getting a box of reports.
