Social networks

• Boston Terror Attack 'Bound to Have Impact' on Event Cancellation Coverage

  By Chad Hemenway, PropertyCasualty360.com  |  April 16, 2013

  The bombing at the Boston Marathon—the first successful, high-profile terrorist attack in the U.S. since 9/11—could impact the terrorism insurance marketplace, specifically event cancellation coverage.

• NICE Uses Voice Biometrics To Expand Fraud Prevention Capabilities

  By Staff Writer  |  January 9, 2013

  A new technology solution developed by NICE Systems uses voice biometrics to identify deception during phone interactions.

• Safe and Sound

  By Robert Regis Hyle, PropertyCasualty360.com  |  December 11, 2012

  There’s much to be excited about in insurance technology today, but the tools that carriers and their customers are attracted to also create new challenges for security teams. Keeping processes seamless and protecting customer data have put security teams into the spotlight.

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  Laying the Path for New Insurance Models

  By Denise Garth  |  November 28, 2012

  The historical assumptions that serve as the foundation of insurance and business models have been shaken these past few years. Issues exposed by the recession highlight reasons for a 25-year downward trend in underwriting profitability. Factor in challenges posed by today’s market, such as changes in the economy, consumer demographics...

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  Security and Insurers: Safe and Sound (for Now)

  By Robert Regis Hyle, PropertyCasualty360.com  |  November 8, 2012

  Other than sharing common products, the differences between the top tier of insurance carriers and their smaller rivals can be enormous. Those differences are even more apparent when looking at the issue of security. Larger insurers have a target on their back that the mid-tier don’t have to deal with,...

• Thinking Beyond DRP to Deliver Better Service

  By Kushal Agrawal, Scott Epstein  |  October 10, 2012

  Enhanced collaboration between repairers and insurers ensures better service, more choices for customers.

• Man in the Mirror

  By Laura Mazzuca Toops, PropertyCasualty360.com  |  October 1, 2012

  Think insurance fraud is the exclusive domain of crooked policyholders or the Russian mob? Take a look in the mirror. Producer perpetrated fraud is on the rise, especially in these lingering tough times—and insurers are watching.

• Game On!

  By Douglas Dell  |  June 26, 2012

  Millennials want to learn on their own terms, with tools and technologies they have used since childhood. Engage them with online gaming to make training and development fun and fruitful.

• Social Media: Reach Out and Touch Someone

  By Michael P. Voelker  |  May 1, 2012

  From community building to claims investigation, insurers are learning to make the most of social media technology tools.

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  Toops Scoops: Social Media for the Dead

  By Laura Mazzuca Toops, PropertyCasualty360.com  |  March 30, 2012

  Social media is an indispensible part of modern life -- and death.

• A Thousand Words

  By Rick Gilman, APR, CMP  |  March 28, 2012

  A booming interest in Pinterest expands to insurance marketing

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  The Use and Usefulness of Social Media Content

  By Roy A. Mura, Esq.  |  February 14, 2012

  Although the technologies, demographics and laws concerning social media continue to change and develop, the use and usefulness of social media content in evaluating insurance claims are here to stay.

• Analytics Provides the Silver Lining for New Policy Systems

  By Steven M. Callahan  |  February 1, 2012

  Analytics bring more power to policy administration systems.

• Plus One: Invitations Sent to Social Media Partners

  By Michael P. Voelker  |  November 10, 2011

  Social media—like politics—has created some strange bedfellows. Security concerns can’t be ignored when you invite someone to interact with you through technology.

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  Collaborative Networking for the Insurance Enterprise Goes Beyond Social Media

  By Todd L. Young  |  November 4, 2011

  Since the birth of the commercial insurance business in the late 1600s when shippers, brokers, and underwriters gathered at Lloyd’s Coffee House to the present day with brokers and underwriters gathering through the Web, effective networking has been an integral component to a successful sale and a satisfied client. Then...

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  Changing Times, Changing Education Strategies

  By Douglas Dell  |  October 31, 2011

  In years past, there was time for a new hire to learn the organization, they had a cocoon of time to develop in a company learning about its people and processes. Today, the pressure is on to skill-up quickly, maintain competencies in changing environments, and accept learning delivery in many...