Sentinel

• Citizens Under Fire for Contracts

  By Gary Fineout  |  November 1, 2010

  Citizens Property Insurance Corp. -- under fire for its handling of contracts -- will make some substantial changes to the way it does business by the end of the year.

• Florida's Cat Fund Exposure Dropping

  By Gary Fineout  |  September 1, 2010

  The Florida Hurricane Catastrophe Fund seems to be on solid footing this year with reduced exposure and adequate borrowing power. However, Citizens Property Insurance Corp. looks to be caught in a no-bid contract controversy

• Relationship Analytics in Performance Management

  By Chris Charlton  |  January 4, 2010

  Insurers are using relationship analytics to identify and confront factors affecting customer satisfaction while forging solutions, which may include changes in personnel, processes, and vendors.