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What is keeping commercial lines executives up at night? The new normal in extreme weather, fracking, opioid prescriptions and low interest rates top the list.

Deloitte, Ernst & Young, PricewaterhouseCoopers and Towers Watson reveal whats on the minds of clients in 2012 and the actions theyre taking in serving those clients needs.

Deloitte, Ernst & Young, PricewaterhouseCoopers and Towers Watson reveal whats on the minds of clients in 2012 and the actions theyre taking in serving those clients needs.

Policy-administration system replacement remains a top priority for insurers in 2012, particularly for large and midsize carriers, according to Matt Josefowicz. However, it is less of a priority for smaller carriers.

Between the recession and damage to the industry's reputation, insurance companies can no longer conduct their businesses as they have in the past.

Boston Software has introduced SinglePoint, a data-exchange system that makes it easy for independent agents to submit Massachusetts auto insurance applications to any carrier. SinglePoint creates a

Designed as a policy-processing platform, Matrix has speeded the rollout of Plymouth Rock's new auto insurance product in Connecticut. Also available to Massachusetts agents, the system supports more

Connecting the DotsSiloed systems and disparate customer data sources always have been inhibitors to creating the oft-cited 360-degree customer view. Here's how several insurers ...