personal-lines insurance

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  Channel Changers: Can Consumers Be Convinced to Switch?

  By Sam J. Friedman  |  May 17, 2012

  Disintermediation won’t be easy in the personal-lines market, at least among many of those who work with agents today, but direct buyers appear to be more open to purchasing through an intermediary, a Deloitte Research consumer survey indicates.

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  Can Personal Lines Insurers Capture the Young and the Restless?

  By Sam J. Friedman  |  April 25, 2012

  Auto and homeowner's insurers would be wise to recruit and lock-in buyers when they’re young, a Deloitte Research survey of personal-lines consumers indicates.

• Personal-Lines Challenge: Young Buyers Would Rather Shop Direct, Says Report

  By Mark E. Ruquet  |  April 5, 2012

  A survey of personal-lines insurance customers indicates that insurers and agents need to focus on the younger generation of buyers to grow market share, or risk losing this generation to online-only writers.

• Personal Lines: Young More Likely to Shop, But Most Buyers Don’t Switch

  By Mark E. Ruquet, PropertyCasualty360.com  |  March 22, 2012

  A survey of personal-lines-insurance customers indicates that insurers and agents need to focus on the younger generation of buyers to grow market share, or else they risk losing this generation to online writers.

• Personal Lines Rates on the Rise

  By Mark E. Ruquet, PropertyCasualty360.com  |  March 13, 2012

  A long time monitor of the commercial lines markets released figures giving evidence to an overall rise in the personal lines insurance space by 2 percent in February.

• In Personal Lines, Weather, Economy, NFIP Top Concerns

  By Chad Hemenway, PropertyCasualty360.com  |  February 2, 2012

  Leaders in personal lines discuss challenges and opportunities in the market in 2012.

• PIA Survey Finds Customers Desire What Agents Offer

  By Staff Writer  |  December 13, 2011

  An online survey finds that customers want what insurance agents have to offer when it comes to personal lines insurance, and are eager for producers to take a more active role in delivering those services.

• Agents Launch CAP to Compete with Direct Writers

  By Mark E. Ruquet, PropertyCasualty360.com  |  December 8, 2011

  A long-discussed technology program, aimed at attacking the competitive edge direct writers hold over independent agents in personal lines, is becoming a reality with the launch of the Consumer Agent Portal.

• The Perils Of Copycat Ratemaking

  By David Cummings  |  October 13, 2011

  It’s easy to understand why an insurer with a less-sophisticated rate structure might see imitation ratemaking as a convenient solution. But it has many costs and considerable business risks.

• Mass.: More than $90M in Insured Losses from Hurricane Irene

  By Chad Hemenway, PropertyCasualty360.com  |  October 3, 2011

  Hurricane Irene has thus far caused more than $90 million in insured losses in Massachusetts.