operational systems

• Is Your Business Intelligent?

  By George Grieve  |  May 1, 2012

  Life is so much better when you have the data to make smart decisions.

• Social Media Strategies For Claims, Underwriting

  By Christina Bramlet, PropertyCasualty360.com  |  October 26, 2011

  Social media usage has risen in all age groups, and the large swaths of information posted by individuals reflect preferences, lifestyles, habits, and, in some cases, neuroses. Insurers can use this mounting social data to create a real-time risk profile while shaping more effective claims and underwriting operations.

• Social Media Approaches for Application in Claims, Underwriting

  By Christina Bramlet, PropertyCasualty360.com  |  October 11, 2011

  Celent presents a five-step model to help P&C insurers apply social data to optimize their claims and underwriting functions.

• Insurers Adapt to the New Normal

  By Robert Regis Hyle, PropertyCasualty360.com  |  April 14, 2011

  Celent CIO survey examines pressures, priorities for carriers.

• Property/Casualty Insurers Adapt to the New Normal

  By Robert Regis Hyle, PropertyCasualty360.com  |  March 3, 2011

  Much has changed in the property/casualty insurance market over the last three years as carriers dealt with the financial collapse and a soft insurance market. The changes have created what the insurance advisory firm Celent refers to as “the new normal.”

• Tipping Point for Transformation in Insurance

  By David Connolly, Raj Sharma  |  April 21, 2010

  Insurance companies are finding themselves faced with increased pressures due to new regulatory requirements, more-demanding customers, and the competitive imperative to innovate and launch new products.