online experience

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  Social Networking and the Claims Investigation

  By Christopher Tidball  |  February 21, 2012

  The Internet cannot replace basic blocking and tackling, and introspection and intuition, however it can be a great resource. Great adjusters will leverage the Internet to dig deep.

• Insurance IT All-Stars: Shining Brightly

  By Robert Regis Hyle, PropertyCasualty360.com  |  September 6, 2011

  The class of 2011 has seen tremendous changes in the way the insurance industry operates and is eagerly positioning their companies to tackle the key issues that will likely face the industry in the next five years.

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  2011 Insurance IT All-Star: Joan Falcetta

  By Robert Regis Hyle, PropertyCasualty360.com  |  September 1, 2011

  Joan Falcetta has held a variety of positions within the IT operations of MetLife over her 23-year career with the financial services leader—both on the technical side and in leadership positions—but of the technical roles the one she loved the most was that of a data architect.

• Using High Tech to Be High Touch

  By Michael P. Voelker  |  July 12, 2010

  As the saying goes, there's only one chance to make a first impression. In the insurance business, oftentimes that chance happens when claims occur.

• Direct vs. Agent Channel: Insurers Face a House Divided

  By Robert Regis Hyle, PropertyCasualty360.com  |  April 21, 2010

  For some it's a battle, for others it's a complement. The direction of personal lines insurance is a source of continuing debate as insurers define and hone their channel strategies between agent-based sales and direct to the consumer.