online channel

• With or Without You

  By Michael P. Voelker  |  December 11, 2012

  To meet the needs and expectations of mobile employees, agents, and customers—and driven by economic pressures that slashed travel budgets in recent years—insurers have been capitalizing on collaborative technology.

• Buying Business Cover Online: Crossing into the New Frontier in Commercial Lines

  By Michael Voelker  |  August 27, 2012

  In personal-lines insurance, particularly in the highly commoditized world of Personal Auto, carriers offering direct-to-consumer sales via the Web have achieved what the Independent Insurance Agents & Brokers of America (IIABA) characterizes as “unmistakable” success.

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  When the Market Turns: Transforming Your Policy System in 2012 and Beyond

  By Scott Mampre  |  March 8, 2012

  In today’s environment, carriers have an opportunity to transform their business and gain competitive advantage leading into an upcoming market upturn. In a marketplace that continues to be dictated by ever-changing customer needs and their buying behaviors, success for insurers is based on their ability to create more business agility...

• Tight Revenues Cause Squeeze Play for P&C Carriers

  By Michael P. Voelker  |  December 13, 2011

  With the economy impacting the operating budgets of agencies and carriers alike, CSRs are being asked to do more and do it faster—a task that requires an effective agency-carrier technology partnership.

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  Creating an Aura for Insurers With Mobile Technology

  By Robert Regis Hyle, PropertyCasualty360.com  |  November 10, 2011

  Though still in the early stages of adoption, mobile technology is blossoming by the month as insurers discover better ways to connect with both business users and consumers.

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  Analytics Critical to the Success of a Multi-Channel Insurance Strategy

  By Punit Agarwal  |  March 2, 2011

  The proliferation of the Internet, mobile technologies, and social networking sites has altered the purchasing behavior of customers in the insurance industry. While the agent channel continues to provide a substantive influence on the insurance application and sales process, a growing number of customers are turning to the Web to...

• Rise Of U.K. Insurance Aggregators Suggests Change Is Ahead For U.S. Insurers

  By Michael A. Costonis  |  February 14, 2011

  Accenture’s Michael Costonis explains the work that personal lines insurers have ahead on them as aggregators gain share in the United States—a trend that has already taken hold in the United Kingdom.

• Smartphone Apps Are Here to Stay for Insurance Carriers

  By Robert Regis Hyle, PropertyCasualty360.com  |  June 23, 2010

  When Apple introduced its iPhone to the world back in 2007, the technology leader opened the door to a whole new world of application development for smartphones.