Small-business insurers need to enhance the services offered by their traditional agency channel to avoid losing market share to a growing number of online competitors.
Insurers have generally cut IT budgets over the past five years, due mostly to the economic downturn, but a comparatively brighter outlook now should spur growth in IT investments over the next five years with a particular focus on expanding digital channels.
Insurers have generally cut IT budgets over the past five years, due mostly to the economic downturn, but a comparatively brighter outlook now should spur growth in IT investments over the next five years with a particular focus on expanding digital channels.