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While insurers have adapted basic online services for mobile platforms, they should capitalize on the unique capabilities of smartphones and tablets to engage more fully with both clients and their own personnel.

While insurers have adapted basic online services for mobile platforms, they should capitalize on the unique capabilities of smartphones and tablets to engage more fully with both clients and their own personnel.

Leveraging mobile claims processing enables adjusters to improve productivity, accuracy and customer support.

Sentry Insurance announces the release of a mobile version of its risk management solution, Sentry Insight Mobile, which provides a customer-focused way for businesses to receive claims information on any smart phone.

Sentry Insurance announces the release of a mobile version of its risk management solution, Sentry Insight Mobile, which provides a customer-focused way for businesses to receive claims information on any smart phone.

U.S. insurance carriers are shifting their focus to revenue growth, profitability and enhancing customer experience while keeping operations costs at an optimum level. In order to increase the customer base and retain the existing customers, carriers are adapting to a customer segment based approach.