Mary Lou Dobbs

• Universal life makes a comeback

  By Staff Writer  |  September 8, 2010

  An increasingly popular strategy for creating a retirement income fund during the recession is the tried-and-true universal life insurance policy.

• Overcoming Roadblocks to Customer Service

  By Mary Lou Dobbs  |  July 1, 2010

  By actively listening with empathy, challenging old models, and expressing a willingness to learn and implement a new skill set, insurers can move in the direction of a long-term, loyal customer base.