Jim Kaiser

• Quality Management in Claims

  By David Young  |  October 7, 2010

  Managing quality is an important job that affects not only the financial bottom line, but also customer retention and employee satisfaction. Now is a good time to take a close look at the quality assessment process to make sure it is effective.

• Keeping It Real

  By Eric Gilkey, PropertyCasualty360.com  |  August 4, 2010

  We know the thought that ran through your mind while on vacation: When is the next edition of Claims CE coming out?

• When Rules Don't Apply

  By Jim Kaiser  |  August 4, 2010

  Training programs have not traditionally been built around good decision-making, but rather around building knowledge. Instilling judgment requires a different approach.