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By Mark E. Ruquet, PropertyCasualty360.com |
May 25, 2012
A good customer website experience can lead to increased sales and recommendations for auto insurers, but a poor website experience can drive consumers away, says a J.D. Power study.
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By Staff Writers |
May 4, 2012
A new multi-industry push for a National Flood Insurance Program extension, the state of pricing in the industry, and more.
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By Phil Gusman, PropertyCasualty360.com |
May 3, 2012
Fewer auto-insurance consumers are shopping their coverage today, but those who do shop seem more willing to switch providers than in past years thanks to competitive quotes, says J.D. Power and Associates.
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By Phil Gusman, PropertyCasualty360.com |
April 30, 2012
Fewer auto-insurance consumers are shopping their coverage today, but those who do shop seem more willing to switch providers than in years past thanks to competitive quotes, according to J.D. Power and Associates.
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By Chad Hemenway, PropertyCasualty360.com |
April 25, 2012
Customer satisfaction with the auto-insurance claims experience is at its lowest level in three quarters, but consumers may have themselves to blame.
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By Chad Hemenway, PropertyCasualty360.com |
April 20, 2012
Customer satisfaction with the auto-insurance claims experience is at its lowest level in three quarters—but consumers may have themselves at least partly to blame.
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By Chad Hemenway, PropertyCasualty360.com |
April 18, 2012
Customer satisfaction with the auto-insurance claims experience is at its lowest level in three quarters, but, at least in part, consumers may have themselves to blame.
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By Mark E. Ruquet |
February 9, 2012
Satisfaction with auto claims was virtually unchanged on a quarter-to-quarter basis despite the increase in insurance claims due to weather-related damage during 2011’s fourth quarter, according to a consumer survey.
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By Mark E. Ruquet, PropertyCasualty360.com |
January 31, 2012
Satisfaction with auto claims was virtually unchanged on a quarter-to-quarter basis despite the increase in insurance claims due to weather related damage during the fourth quarter of this year, according to a consumer survey.
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By Christina Bramlet, PropertyCasualty360.com |
October 27, 2011
J.D. Power and Associates says overall satisfaction with auto claims is considerably lower among total loss claimants than those with repairable vehicles. Insurers can bolster satisfaction with communication and prompt, fair settlements.
