J.D. Power and Associates

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  The Week in Quotes

  By Staff Writers  |  May 4, 2012

  A new multi-industry push for a National Flood Insurance Program extension, the state of pricing in the industry, and more.

• Despite More Ads, Fewer Auto Insurance Consumers Shopping

  By Phil Gusman, PropertyCasualty360.com  |  May 3, 2012

  Fewer auto-insurance consumers are shopping their coverage today, but those who do shop seem more willing to switch providers than in past years thanks to competitive quotes, says J.D. Power and Associates.

• Fewer Consumers Shopping Auto Insurance Despite More Advertising

  By Phil Gusman, PropertyCasualty360.com  |  April 30, 2012

  Fewer auto-insurance consumers are shopping their coverage today, but those who do shop seem more willing to switch providers than in years past thanks to competitive quotes, according to J.D. Power and Associates.

• A Little [More] Conversation, A Little More Action

  By Christina Bramlet, PropertyCasualty360.com  |  April 25, 2012

  This year's revamped ACE program features commentary from a wealth of industry experts and more mechanisms for learning than ever before.

• Auto Claims Satisfaction Low; Are Customer Preferences To Blame?

  By Chad Hemenway, PropertyCasualty360.com  |  April 25, 2012

  Customer satisfaction with the auto-insurance claims experience is at its lowest level in three quarters, but consumers may have themselves to blame.

• Auto Claims Satisfaction Down, But Are Drivers the Ones at Fault?

  By Chad Hemenway, PropertyCasualty360.com  |  April 20, 2012

  Customer satisfaction with the auto-insurance claims experience is at its lowest level in three quarters—but consumers may have themselves at least partly to blame.

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  Auto Claims Satisfaction Down as Claims Repair Cycle is Up

  By Chad Hemenway, PropertyCasualty360.com  |  April 18, 2012

  Customer satisfaction with the auto-insurance claims experience is at its lowest level in three quarters, but, at least in part, consumers may have themselves to blame.

• Homeowners Claims Satisfaction Up Despite High Number of Events

  By Mark E. Ruquet, PropertyCasualty360.com  |  April 2, 2012

  Despite the record number of weather-related catastrophe claims last year, customer satisfaction with homeowners claims experiences improved over the previous year, according to a J.D. Power and Associates survey.

• J.D. Power: Despite Jump in Auto Claims, Overall Satisfaction Unchanged

  By Mark E. Ruquet  |  February 9, 2012

  Satisfaction with auto claims was virtually unchanged on a quarter-to-quarter basis despite the increase in insurance claims due to weather-related damage during 2011’s fourth quarter, according to a consumer survey.

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  J.D. Power: Despite Jump in Auto Claims, Overall Satisfaction Unchanged

  By Mark E. Ruquet, PropertyCasualty360.com  |  January 31, 2012

  Satisfaction with auto claims was virtually unchanged on a quarter-to-quarter basis despite the increase in insurance claims due to weather related damage during the fourth quarter of this year, according to a consumer survey.