Jamie Yoder

• Insurers Must Be Aware of How Social Experience Impacts Customer Interaction

  By Phil Gusman, PropertyCasualty360.com  |  May 23, 2011

  Given that consumers have become intensively interconnected through social networking, insurers must become acutely aware of how the experience of one customer can be amplified—and can seriously impact the company’s image among a wider base of potential and existing customers, according to two PricewaterhouseCoopers experts.

• PwC: Agent Sales Decline As Direct Sales Climb For Personal Lines

  By Chad Hemenway, PropertyCasualty360.com  |  April 15, 2011

  The number of agents and brokers selling personal lines insurance is declining, as direct sales by insurers rise and companies seek to create new relationships with customers, according to PricewaterhouseCoopers.

• The 'Predictably Irrational' Claimant

  By Punita Gandhi, Anand S. Rao, Jamie Yoder  |  August 30, 2010

  The claim experience can either make or break a customer's relationship with an insurer. Insurers must understand how people will react to loss scenarios in order to customize services that will ensure customer satisfaction.

• Virtual Viewpoint: Money-saving Solutions

  By Staff Writer  |  June 2, 2010

  As we know, investing in a technology alone will not save money--it is the appropriate application of that technology that makes it valuable as a cost saver.