internal communications

• Independent agents and brokers: Difficult times, difficult choices

  By Staff Writer  |  December 21, 2010

  Agencies have had to prioritize operations this year, implementing new measures to ensure that technology and recruitment needs are met while driving toward long-term growth.

• Krauze To Replace Bailey As Willis NA Chairman, CEO

  By Staff Writer  |  November 23, 2010

  Vic Krauze has been appointed chairman and CEO of Willis North America, succeeding Don Bailey, who will leave the company in December to work for a U.S. personal lines carrier.

• Virtual Viewpoint: After the Selection

  By Staff Writer  |  June 23, 2010

  After selecting a new software system that aligns with an evolving corporate strategy, insurers are often faced with huge change-management issues.

• Build rapport with seminars

  By Jack Burke  |  February 1, 2010

  Mavens speak eloquently behind the lectern on the importance of "building rapport" with prospects and customers.