insurance transactions

• Who's Using What: Insurance Technology Initiatives

  By Staff Writer  |  May 15, 2012

  Allstate Insurance is committed to combating fraud by enhancing its program with SAS Fraud Framework for Insurance and SAS Enterprise Case Management to identify, investigate, and deter insurance fraud.

• Clear Compensation

  By Matthew S. Marrone, Esq.  |  April 25, 2012

  A lesson in transparency from NY’s Disclosure of Broker Compensation Rule

• M&A Activity Showed Healthy Increase in 2011

  By Mark E. Ruquet, PropertyCasualty360.com  |  March 28, 2012

  Property and casualty insurance company mergers and acquisitions activity increased in 2011 by 28 percent over the previous year, according to a report released by Conning Research & Consulting.

• Who’s Using What Update: Software Technology Implementations Announced

  By Staff Writer  |  January 3, 2012

  Wright Risk Management selects the RC Inspection software solution from Risk Control Technologies to automate its manual processes surrounding the loss control survey process, including inspection assignment, routing, field data collection, and management reporting.

• 

  Creating an Aura for Insurers With Mobile Technology

  By Robert Regis Hyle, PropertyCasualty360.com  |  November 10, 2011

  Though still in the early stages of adoption, mobile technology is blossoming by the month as insurers discover better ways to connect with both business users and consumers.

• Wells Fargo Insurance a Pillar for Growth for Bank Parent

  By Mark E. Ruquet, PropertyCasualty360.com  |  June 27, 2011

  Wells Fargo Insurance Services is not a minor player in the San Francisco banking giant’s sphere of business, says the brokerage firm’s chief executive, but an equal partner aiming to grow the business in part by taking advantage of the bank’s customer relationships.

• Yesterday’s Toys; Today’s Tools

  By Michael P. Voelker  |  June 10, 2011

  Insurers target the needs of both mobile customers and staff in creating a mobile claims technology strategy.

• Insurers Must Be Aware of How Social Experience Impacts Customer Interaction

  By Phil Gusman, PropertyCasualty360.com  |  May 23, 2011

  Given that consumers have become intensively interconnected through social networking, insurers must become acutely aware of how the experience of one customer can be amplified—and can seriously impact the company’s image among a wider base of potential and existing customers, according to two PricewaterhouseCoopers experts.

• Bad Faith: Wronged Insureds Can Collect Punitive, Consequential Damages

  By Diana Reitz  |  April 11, 2011

  The term “bad faith” is one of the most disparaging terms risk managers can level against their insurers. Bad-faith allegations are made after a claim has been poorly handled in the eyes of the risk manager, with a lawsuit often following.

• Tapping Business Transaction Management to Lower Operational Expenses in Insurance

  By Charley Rich  |  January 27, 2011

  A lack of market differentiators in the insurance realm makes it easier for individuals to switch companies without many material changes in service. Other than cost, customer service and fast processing are the prime differentiators that can make the difference between solid customer retention or an outpouring of customer attrition....