insurance organization

• Extend the Life of Your Claims Management System

  By Michael Chochrek  |  June 1, 2013

  By optimizing claims management systems, insurers can enhance data collection and analysis to speed settlements and improve interactions with customers.

• 

  6 Factors Impacting the Claims Caseload

  By Kevin Quinley, CPCU  |  May 28, 2013

  What is the ideal claims caseload? The answer is often elusive to management and adjusters alike.

• 

  Extend the Life of Your Claims Management System

  By Michael Chochrek  |  April 10, 2013

  Adding data analysis capabilities to your current CMS will help speed claims settlements while improving the overall quality of customer interactions.

• 

  Insurers Putting the Customer Front and Center

  By Prateek Kumar  |  April 5, 2013

  Through the first half of the 1990’s, no one had a website. Today, that would be unthinkable for any business—insurance or otherwise. With the proliferation of Internet technologies, social networking, and blogging, insurers can easily have a wide reaching and diverse web presence. But not all websites—or all customer experiences—are...

• Survey: CROs Gaining Ground in Corporate Leadership

  By Anya Khalamayzer, PropertyCasualty360  |  April 1, 2013

  The clout of risk managers within insurance organizations is growing, a new survey shows, with the majority of chief risk officers now reporting directly to either the CEO or CFO.

• 

  Cloud Offers Insurers More than Cost Savings

  By Anil Annadata  |  October 4, 2012

  While the cost benefits of cloud-delivered software are often written about and widely accepted, it’s the additional and new opportunities offered with the cloud—especially the indirect opportunities—that might deliver the greatest benefit to the insurance industry.

• #3 Brian Duperreault: Insurance Ace

  By Shawn Moynihan, PropertyCasualty360.com  |  June 25, 2012

  Many would say Bermuda would not be the insurance market it has become without Brian Duperreault’s vision to realize its potential and spearhead its transformation into one of the world’s leading insurance centers.

• Claims Manuals: Compliance Masterpieces

  By Denise Tessier  |  March 29, 2012

  Without succinct claims-handling policies and procedures, companies are at risk for significant losses.

• 

  Virtual Viewpoint: Creating Enterprise Configuration

  By Heather Peacock  |  March 22, 2012

  Today, it is a given that all modern core systems are configurable, but few systems truly provide the advanced configurability insurance companies need for the future. The industry has come to expect that the product areas—rates, rules, forms, and product definitions—are configurable

• 

  ‘Gloomy Gus’ Would Make a Lousy ERM

  By Sam J. Friedman  |  March 9, 2012

  Perhaps the biggest challenge facing an insurance company’s enterprise risk manager is how to do the job effectively without being dismissed as a “Gloomy Gus” by their growth-oriented colleagues.

• 

  Opinion: The Economies of Claims Quality

  By Christopher Tidball  |  March 9, 2012

  Handling claims and understanding the nuances are two very different things. How skills set the foundation for success at any insurance organization.

• ...and Nothing But the Truth

  By Robert Regis Hyle, PropertyCasualty360.com  |  February 1, 2012

  You want answers? Analytic tools can provide what insurers need most, provided the carriers have their data in order.

• What Defines an Expert?

  By Richard Mintzer,CLU  |  December 21, 2011

  A higher standard of care and quality control are essential

• Customers and the Claims Value Chain

  By Tom Harrington  |  November 28, 2011

  Follow these tips for providing a highly consistent and personalized claim service experience.

• 

  Collaborative Networking for the Insurance Enterprise Goes Beyond Social Media

  By Todd L. Young  |  November 4, 2011

  Since the birth of the commercial insurance business in the late 1600s when shippers, brokers, and underwriters gathered at Lloyd’s Coffee House to the present day with brokers and underwriters gathering through the Web, effective networking has been an integral component to a successful sale and a satisfied client. Then...

• Praying for Rain

  By Lisa H. Harrington CPCU, CAE  |  November 1, 2011

  Industry growth needs balance of youth and experience