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Insurity released the results of its 2024 AI in Insurance Report, revealing 63% of respondents had a positive AI experience with their insurer.

In 2024, empathy will drive insurance customer retention and operational efficiency.

Data transparency will take center stage.

AI gives us the gift of time. Invest that time in insurance agents to make the customer experience more delightful.

There are real concerns and risks with adopting an AI solution too quickly.

While cyber is viewed as the top global risk, the ability to attract talent is becoming a bigger issue.

By embracing AI technologies, insurers have the power to offer faster, more proficient and accurate processes.

Now is the time to start making moves in preparation for the widespread adoption of generative AI.