insurance claimants

• State's Bad-Faith Reforms Have Reduced Auto Liability Costs By $200M

  By Staff Writer  |  October 11, 2011

  Based on BI claim frequency and severity loss trends, IRC finds that S.B. 418 has drastically reduced auto liability costs since enactment in 2005.

• FNOL Gets Ball Rolling, but Settlement Still Most Important in Homeowners Claims

  By Phil Gusman, PropertyCasualty360.com  |  July 28, 2011

  While claim settlement is the largest driver of customer satisfaction during a property claim experience, first notice of loss drives a significant 21 percent of the experience and often sets the tone for the remainder of the claims process, a new J.D. Power and Associates study says.

• Good Claims Experiences Lead To Renewed Policies

  By Chad Hemenway, PropertyCasualty360.com  |  July 9, 2010

  Insurers, treat your claimants well.

• Good Claims Experiences Lead To Renewed Policies

  By Chad Hemenway, PropertyCasualty360.com  |  July 8, 2010

  Insurers, treat your claimants well.

• Homeowner Claim Satisfaction Still Lagging

  By Christina Bramlet, PropertyCasualty360.com  |  February 1, 2010

  Policyholders who file auto claims are still generally happier with their experience than are those filing property claims.