homeowners insurance

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  Voice of the Customer: Consumers on the Insurance Experience

  By PC360 Staff  |  November 15, 2012

  In the interest of learning from “regular Joe” insureds across America their thoughts and opinions on the insurance experience, NU asked a sample of carrier customers—our friends and families—about the decisions that factor into their purchase decision. Here are their responses.

• State Farm Takes to the Sky to Get Sandy Claims; Total Now at 81,400

  By Chad Hemenway, PropertyCasualty360.com  |  November 5, 2012

  State Farm says it has received more than 81,000 claims from Superstorm Sandy and has acquired a plane in an attempt to get policyholders to report more.

• Hartford Steam Boiler Homeowners' Product Couples Coverage, Energy-Saving

  By Staff Writer  |  October 25, 2012

  The Hartford Steam Boiler Inspection and Insurance Company has announced a new concept in homeowners insurance that combines breakdown coverage for home equipment systems, appliances and electronics with a suite of home energy management services to help policyholders save money.

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  Travelers Execs Say Underwriting Strategy Drove Positive Q3 Results

  By Mark E. Ruquet, PropertyCasualty360.com  |  October 18, 2012

  The Travelers Co.’s record third-quarter net-income result was as much a product of a disciplined underwriting strategy as the benign catastrophe season, company executives say.

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  Customer Satisfaction Up for Homeowners Insurers; Bundling Boosts Loyalty

  By Mark E. Ruquet, PropertyCasualty360.com  |  September 27, 2012

  Customer satisfaction for homeowners insurers climbed to its highest level in 12 years, with satisfaction and loyalty highest among customers who bundled their policies with other insurance products, a recent survey says.

• Insurers Sending Reinforcements for Anticipated Isaac Claims

  By Chad Hemenway, PropertyCasualty360.com  |  August 27, 2012

  Tropical Storm Isaac has insurers scrambling to deploy mobile claims vehicles and additional personnel to areas with the greatest chance of suffering damage from the soon-to-be hurricane.

• Allstate to Drop 10,000 Homes in South Carolina

  By Chad Hemenway, PropertyCasualty360.com  |  July 17, 2012

  Allstate says it is ensuring the protection of all of its customers by dropping insurance for about 10,000 customers in South Carolina.

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  Consumer Focus Continues to Drive Legislative Changes for P&C

  By Kathy Donovan  |  July 12, 2012

  State legislatures continue to provide P&C insurers with new mandates. Whether directed at claims or underwriting, these mandates have a strong focus on the consumer.

• New York Orders Force-placed Insurers to Submit New Rates

  By Mark E. Ruquet, PropertyCasualty360.com  |  June 13, 2012

  The New York State Department of Financial Services ordered force-placed insurers to submit new proposals for premium rates, contending that the industry charges homeowners too much, an order that was music to consumer groups' ears.

• Lawsky Dissatisfied with Answers on Force-Placed Insurance Rates

  By Mark E. Ruquet, PropertyCasualty360.com  |  May 18, 2012

  New York’s chief regulator indicated he is not satisfied with insurers’ answers about why force-placed-insurance rates are so high when losses continue to be low.

• New York Force-Placed Insurance Inquiry to Expand to Other Coverages

  By Mark E. Ruquet, PropertyCasualty360.com  |  May 17, 2012

  New York State regulators intend to expand their review of insurance coverages beyond force-placed insurance programs, according to Benjamin M. Lawsky, superintendent of Financial Services.

• With Rising Personal Lines Rates, Progressive to Benefit from Increased Shopping

  By Phil Gusman, PropertyCasualty360.com  |  May 17, 2012

  Progressive could be the biggest beneficiary if increasing personal-lines rates trigger more shopping behavior among consumers, as the Mayfield Village, Ohio-based insurer typically gains share when rates rise, according to a Stifel Nicolaus report.

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  U.S. Homeowners Insurers See High 2011 Combined Ratios Thanks to Storm Activity

  By Phil Gusman, PropertyCasualty360.com  |  May 11, 2012

  Leading U.S. homeowners insurers recorded combined ratios well over 100 in 2011 due mainly to storms throughout the year, according to an SNL Insurance analysis.

• MarketScout: Personal Lines Rates Up 1 Percent in April

  By Staff Writer  |  May 9, 2012

  Personal-lines insurance rates were up 1 percent in April compared to the same month a year ago, according to MarketScout’s latest Market Barometer.

• Allstate Q1 Income Up 46% on Better Auto, Home Results

  By Chad Hemenway, PropertyCasualty360.com  |  May 3, 2012

  Allstate Corp. says first-quarter net income increased about 46 percent to $766 million as its strategy to improve margins in auto and homeowners insurance is paying off, Allstate's CEO says.

• U.S. Insurers Re-Think Coverage After Weather Disaster Payouts

  By Matt Stroud, Reuters  |  April 10, 2012

  As weather disasters strike with more frequency, U.S. homeowners first get hit with the destruction or total loss of property. Many are then hit with the unexpected loss of homeowners insurance policies as insurance companies re-evaluate their financial liabilities.