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  Canadians Show How Insurers Can Regain Consumer Confidence

  By Sam J. Friedman  |  August 8, 2011

  Anyone who doubts whether U.S. insurers can do anything to influence how consumers feel about the industry hasn’t been paying attention north of the border.

• At Last ... Innovation for Rates and Rules

  By Karen Furtado  |  October 27, 2010

  Automation in the insurance industry is driven by business needs - the need to grow, to reduce cost by increasing productivity, to stay competitive with more appealing products and better customer service.

• The Toyota Recall

  By Mary Anne Medina  |  March 5, 2010

  In light of the recall of virtually millions of vehicles, Toyota executives find themselves in a nightmare, and the ramifications are not yet clear.

• The Toyota Recall: This Is Only the Beginning

  By Mary Anne Medina  |  February 8, 2010

  In light of the recall of virtually millions of vehicles, Toyota executives find themselves in a nightmare, and the ramifications are not yet clear. Historically, recalls of this magnitude will continue to be far-reaching.