Gary Blake

• Enhancing Claim Communications

  By Gary Blake  |  November 3, 2010

  How can claim departments avoid communication gaffes? Maybe the best answer is to be proactive in making sure that a variety of systems are in place to keep an eye on all aspects of the department that feed into interaction with customers.

• Handling Claimant Complaints

  By Gary Blake  |  June 1, 2010

  Responses to claimant complaints are often vague, legalistic, and filled with errors. The following 12 pointers will help you catch and correct problems before sending out responses.

• Summer Skill Sharpening

  By Eric Gilkey, PropertyCasualty360.com  |  June 1, 2010

  Just like the days of elementary education, when summer break hits, retention levels and the quality of work can start showing signs of tarnish. To keep the rust off, this edition of Claims CE looks at ways to keep those skills from dulling.