Forrester Research

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  Reassessing Fraud Risk, Part 1

  By Denise Tessier  |  April 25, 2013

  The first in a two-part series examines the fraud epidemic, from claims risks to employee crime.

• The Next Big Thing

  December 11, 2012

  Technology has captured the imagination of insurance IT shops and changed the traditional focus. What can we expect in 2013?

• With or Without You

  By Michael P. Voelker  |  December 11, 2012

  To meet the needs and expectations of mobile employees, agents, and customers—and driven by economic pressures that slashed travel budgets in recent years—insurers have been capitalizing on collaborative technology.

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  Slideshow: Insurance Technology 2013 and the Next Big Thing

  By Robert Regis Hyle, PropertyCasualty360.com  |  September 28, 2012

  Over the last three years, technology innovations such as social media, mobility and usage-based insurance have captured the imagination of insurance IT shops. What lies ahead for 2013?

• Practice Makes Perfect

  September 4, 2012

  Industry analysts examine best practices for initiating mobile technology.

• Why Can’t We Be Friends?

  By Robert Regis Hyle, PropertyCasualty360.com  |  September 4, 2012

  Finding ways to achieve ease of doing business needs to be the goal of not just insurance carriers, but independent agents as well.

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  When the Market Turns: Transforming Your Policy System in 2012 and Beyond

  By Scott Mampre  |  March 8, 2012

  In today’s environment, carriers have an opportunity to transform their business and gain competitive advantage leading into an upcoming market upturn. In a marketplace that continues to be dictated by ever-changing customer needs and their buying behaviors, success for insurers is based on their ability to create more business agility...

• Tight Revenues Cause Squeeze Play for P&C Carriers

  By Michael P. Voelker  |  December 13, 2011

  With the economy impacting the operating budgets of agencies and carriers alike, CSRs are being asked to do more and do it faster—a task that requires an effective agency-carrier technology partnership.

• After the Crash: New Technology

  By Claire Wilkinson  |  May 24, 2011

  What are the drivers that will shape the insurance industry over the course of the next decade? What are the building blocks of insurance 2020 and what possible new business scenarios will emerge for insurers?

• NU Readers Have Their Say

  By Susanne Sclafane, PropertyCasualty360.com  |  January 10, 2011

  While market conditions, the weak economy and catastrophic events were among the most frequent topics NU reporters wrote about last year, the article that clearly stood out for our readers in 2010 dealt with insurance agency service issues.

• Market to LGBT Community

  By Paul Morrissette  |  July 6, 2010

  Paul Morrissette writes why targeting the lesbian, gay, bisexual and transgender community to sell personal lines products is a part of a diverse marketing strategy that an agency can use to gain new clients.

• Virtual Viewpoint: Saving Money, part 2

  By Staff Writer  |  June 10, 2010

  By my reckoning, it's predictive analytics that can help insurers both save money and make money.

• Insurers Looking To Get On Board The Mobile Technology Bandwagon

  By Joe Dysart  |  March 22, 2010

  While property and casualty insurers are not always known for being on the cutting-edge when it comes to technology, a number of carriers have already taken the plunge into the rapidly developing mobile device arena.

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  Toops Scoops: You're No Fun

  By Laura Mazzuca Toops, PropertyCasualty360.com  |  February 26, 2010

  To paraphrase the late, great Rodney Dangerfield, independent insurance agents don't get no respect.It's bad enough that a recent career survey ranked your profession below ...

• Tweet Suite Digest - Feb. 24, 2010

  By Eric Gilkey, PropertyCasualty360.com  |  February 24, 2010

  Claims Magazine is twittering every day about breaking news and timely topics.

• Forrester Research: Contents-Claims Provider Listed as "Hot"

  By Eric Gilkey, PropertyCasualty360.com  |  February 22, 2010

  Forrester Research Senior Analyst Ellen Carney recently authored a report that listed what she called the hottest insurance technology companies for 2010.