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• ACORD’s Leader Spells Out Agenda for 2012 and Beyond

  By Michael P. Voelker  |  May 17, 2012

  Former President George H. W. Bush famously quipped about what happens without “the vision thing,” a tendency to lose sight of long-term objectives because of the focus on near-term priorities. That tendency exists not only in government, but in businesses and other organizations as well.

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  Posting on Facebook—and the Cathedral Door

  By Robert Regis Hyle, PropertyCasualty360.com  |  May 16, 2012

  Is social media becoming passé in the insurance industry? It seems odd to some observers that the perpetually-late-to-the-party insurance industry has already got a handle on things. After all, most insurers have marketing departments on Twitter and, other than my wife, who doesn’t have a Facebook account?

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  e-Discovery In The Cloud

  By Thomas Lidbury, Michael Boland  |  May 8, 2012

  Many of the newer forms of cloud computing were not created with e-discovery in mind and therefore present some special challenges for companies.

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  Insurers Find Social Media Lacks ROI. So What?

  By Laura Mazzuca Toops, PropertyCasualty360.com  |  May 4, 2012

  It may not "pay" right away, but ignoring social media will eventually leave you in the dust.

• CIOs Spurring Transformation in the Industry

  By Robert Regis Hyle, PropertyCasualty360.com  |  May 1, 2012

  In its 2012 Global Insurance Outlook, Deloitte Research insurance leader Sam Friedman issues a fascinating description of technology leaders in the insurance industry.

• Reach Out and Touch Someone

  By Michael P. Voelker  |  May 1, 2012

  From community building to claims investigation, insurers are learning to make the most of social media technology tools.

• The Why of Business

  By Rick Gilman, APR, CMP  |  April 25, 2012

  Concentric circles of “what, how, why” yield memorable client experiences

• IQ: Maryland Bans Employers From Asking for Facebook Passwords

  By Industry IQ  |  April 25, 2012

  Legislation from Maryland (SB 433 and HB 964) will ban the practice of employers asking job applicants and current employees for access to social media accounts.

• The Ties That Bind

  By Christina Bramlet, PropertyCasualty360.com  |  April 25, 2012

  While many charge that social media deprives us of the very social skills it promises to boost, the value of face-to-face interactions at shows like PLRB/LIRB is undisputed.

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  4 Things I’ve Learned About Branding from Agents

  By Peter Van Aartrijk  |  April 16, 2012

  An insurance agents' go-to marketing guy reveals how much he's learned from his customers.