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'D' grade given in customer experience management, highest grade given to distributor loyalty and effectiveness

The world of mobile communication is not limited to big cities. Rural carriers, such as Mennonite Mutual Insurance, have distinct needs of their own as they often service wide areas for customers that expect quick and timely service just like their big-city brethren.

Commercial lines insurer improves underwriting through a mobile solution and a tablet device to insure churches and large farms.

Commercial lines insurer improves underwriting through a mobile solution and a tablet device to insure churches and large farms.

To meet the needs and expectations of mobile employees, agents, and customersand driven by economic pressures that slashed travel budgets in recent yearsinsurers have been capitalizing on collaborative technology.

Not only can modern claims technology boost the bottom line through operational efficiency, but it can also have a positive impact on the top line through improved service and increased customer satisfaction that drives retention and sales.

Not only can modern claims technology boost the bottom line through operational efficiency, but it can also have a positive impact on the top line through improved service and increased customer satisfaction that drives retention and sales.

The past few years have been challenging for agencies with the economy, soft market and clients changing expectations. Read the advice of three Commercial Agency Awards for Excellence standouts regarding young talent, client relationships, efficient operations and future expectations.