Demmie Hicks

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  5 Lessons from Steve Jobs on Agency Succession

  By Laura Mazzuca Toops, PropertyCasualty360.com  |  August 31, 2011

  You're not Steve Jobs and your agency isn't Apple. But you can still learn a lot about succession planning from the man in the black turtleneck.

• Retention versus new business acquisition: What works?

  By Laura Mazzuca Toops, PropertyCasualty360.com  |  March 1, 2011

  Laura M. Toops suggests 5 strategies to strike a balance of retention and new business acquisition.

• Agent network questions, PLGA podcast on personal lines growth, nuns and social media: Agent & Broker tweet digest

  By Laura Mazzuca Toops, PropertyCasualty360.com  |  February 16, 2011

  PropertyCasualty360.com's Agent & Broker Channel Editor Laura M. Toops is twittering every day about breaking news and timely topics — not to mention keeping readers up to date on agent and broker-related news and analysis being posted on PropertyCasualty360.com.

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  Top 5 traits of our 2010 agency award winners

  By Laura Mazzuca Toops, PropertyCasualty360.com  |  September 9, 2010

  Although I'm sworn to secrecy regarding their identities, I can reveal that the winners are in for the 2010 AA&B/National Underwriter Agency of the Year ...