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By Frank Heaps |
June 3, 2011
How can we continue to improve claims service and lower cost through faster handling?
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By John Mullen |
March 21, 2011
By managing expert services, an insurer can realize cost savings and enhanced operational efficiencies while expediting the claimant's return to normalcy.
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By Charley Rich |
January 27, 2011
A lack of market differentiators in the insurance realm makes it easier for individuals to switch companies without many material changes in service. Other than cost, customer service and fast processing are the prime differentiators that can make the difference between solid customer retention or an outpouring of customer attrition....
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By Richard Pankhurst, Russell Riggen |
December 1, 2010
Insurance companies both in the U.S. and abroad are already demonstrating the benefits of transforming claim operations.
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By Michael P. Voelker |
November 12, 2010
While NASA may have popularized "Faster, Better, Cheaper," the philosophy behind this mantra has driven the reengineering efforts of many industries since at least the beginning of the Industrial Age.
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By Paul Tuhy, Nicole Michaels |
November 3, 2010
Insurance companies talk about their expertise, their customer service, and their financial strength, but it is only when a customer suffers a loss and files a claim that the insurer has a real opportunity to deliver on its promise to the customer.
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By Aamer Mumtaz |
August 16, 2010
Instead of using offshoring for cost-reduction purposes alone, insurers should evaluate it as nothing less than part and parcel of their strategic efforts to increase growth and profitability.
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By Staff Writer |
June 29, 2010
This white paper identifies seven levels of claim automation and provides a roadmap that can be followed to enhance claim processing for insurance companies worldwide.
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By Christina Bramlet, PropertyCasualty360.com |
June 2, 2010
Providing the best possible customer experience while moving toward accurate claim resolution is the resounding mantra of claim departments everywhere.
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By Rick Hayne |
June 2, 2010
As you prepare for this year's hurricane season, there is one rule that is true time and time again: "Expect the unexpected." Use our guide to help you anticipate as much as possible.
