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Past outsourcing initiatives often emphasized short-term cost savings over improved quality or delivery of service.

Here are a few tools for increased productivity and efficiency in the insurance market.

Banking automation is growing. Here's what it means for the financial marketplace.

When purchasing policies and filing claims, customers want to be able to talk with someone who understands their needs.

Insurers should actively monitor the progress of artificial intelligence and consider the possible positive and negative implications of a broader usage of AI.

The average revenue increase has been 17% while the average cost reduction has been 12% among the global industries that have already turned to artificial intelligence.

These steps and graphics outline how today's smart insurance organizations capitalize on digital maturity and automation to wow customers.

Artificial intelligence will make insurance industry jobs easier and faster, and it could save Americans up to $1 billion in processed claims.