back-end systems

• Mobility and Rural America

  By Robert Regis Hyle  |  May 1, 2013

  The world of mobile communication is not limited to big cities. Rural carriers, such as Mennonite Mutual Insurance, have distinct needs of their own as they often service wide areas for customers that expect quick and timely service just like their big-city brethren.

• 

  Mobility and Rural America

  By Robert Regis Hyle, PropertyCasualty360.com  |  March 29, 2013

  Commercial lines insurer improves underwriting through a mobile solution and a tablet device to insure churches and large farms.

• 

  Sandy: An Opportunity for Insurers to Prove Themselves

  By Robert Regis Hyle, PropertyCasualty360.com  |  October 30, 2012

  Disaster recovery is a challenge for any business, but when your business is helping others recover from their own disasters and your own business is located in the midst of that same disaster, well, that’s what you call a double-edged sword.

• edge IPK Offers Latest Version 5.1 of User Experience Platform

  By Staff Writer  |  July 2, 2012

  edge IPK, the provider of edgeConnect, a user-experience platform for the insurance industry designed to provide the optimal user experience to any insurance user, through any device, browser, and language, announces the availability of edgeConnect Version 5.1.

• Big Data is Blowing Up

  By Robert Regis Hyle, PropertyCasualty360.com  |  June 4, 2012

  The abundance of data—big data—means insurers are going to have to find a way to store all this unstructured data if they hope to garner any business intelligence from it all.

• Insurers Seek the Coolness Factor with Mobile Technology

  By Robert Regis Hyle, PropertyCasualty360.com  |  May 1, 2012

  The future is bright for those operating in the mobile technology field. Doing mobile right also means leveraging your previous technology investments—including legacy systems—to make for a meaningful connection to customers and business partners.

• 

  A 'Progressive' Approach to Selling on Multiple Platforms

  By Robert Regis Hyle, PropertyCasualty360.com  |  March 7, 2012

  Progressive Insurance, which offers coverage both through its direct channel and via independent agencies, is now leveraging its technology investments in order to maximize its buyer experience—regardless of platform.

• People Over Process

  By Robert Regis Hyle, PropertyCasualty360.com  |  December 13, 2011

  Accenture believes tech spending centers on customers not products.

• Accenture Says Tech Spending Centering on Customers, Not Products

  By Robert Regis Hyle, PropertyCasualty360.com  |  November 30, 2011

  What makes an insurance carrier stand out among the competition? What areas enable carriers to grow? Accenture believes customer centricity is a key to both areas for insurers and has a new research survey available to back up their views.

• Customers and the Claims Value Chain

  By Tom Harrington  |  November 28, 2011

  Follow these tips for providing a highly consistent and personalized claim service experience.

• Walking the Claims Optimization Tightrope

  By Thomas Harrington  |  July 26, 2011

  Effectively managing claims has historically proved to be a complex task, to put it mildly.

• 

  User Experience Is Next Competitive Frontier for Insurers

  By Wendy Aarons-Corman  |  May 5, 2011

  The technology revolution has done much to expand the insurance industry’s reach, automate most of the mundane and repetitive tasks, and give us the ability to provide products and services more quickly and with less human interface. But with all the positive impact of technology have we become too...

• Q&A: How Software Vendors View the Insurance Market (Part 1)

  By Mark Cummings, Joseph Pilkerton, Wendy Aarons-Corman  |  March 7, 2011

  What specific areas do you see the most weaknesses among insurance carriers where new technology could offer the most help?

• Mobile Technology: App-ortunity Is Knocking

  By Michael P. Voelker  |  December 1, 2010

  Mobile access will dominate the Web, and it will do so soon. In a late 2009 report, Morgan Stanley predicted that over the next five years, people will access the Web via mobile more than twice as much as they do via desktop devices.

• Insurance IT Requires Deep-Seeded Thinking

  By Robert Regis Hyle, PropertyCasualty360.com  |  November 12, 2010

  When is there too much planning or too little planning?

• IT All-Stars 2007

  By Robert Regis Hyle, PropertyCasualty360.com  |  September 10, 2010

  What makes an all-star team? No single, scientific formula has been developed to gauge the quality of an IT leader. However, after getting to know the seven members of Tech Decision's first all-star s