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By Mark E. Ruquet, PropertyCasualty360.com |
April 2, 2012
Despite the record number of weather-related catastrophe claims last year, customer satisfaction with homeowners claims experiences improved over the previous year, according to a J.D. Power and Associates survey.
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By Mark E. Ruquet |
February 9, 2012
Satisfaction with auto claims was virtually unchanged on a quarter-to-quarter basis despite the increase in insurance claims due to weather-related damage during 2011’s fourth quarter, according to a consumer survey.
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By Mark E. Ruquet, PropertyCasualty360.com |
January 31, 2012
Satisfaction with auto claims was virtually unchanged on a quarter-to-quarter basis despite the increase in insurance claims due to weather related damage during the fourth quarter of this year, according to a consumer survey.
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By Christina Bramlet, PropertyCasualty360.com |
October 27, 2011
J.D. Power and Associates says overall satisfaction with auto claims is considerably lower among total loss claimants than those with repairable vehicles. Insurers can bolster satisfaction with communication and prompt, fair settlements.
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By Mark E. Ruquet, PropertyCasualty360.com |
September 1, 2011
Homeowners with flood insurance are less satisfied with their policy coverage than those who opt not to carry it, according to a satisfaction survey of homeowners insurance released by J.D. Power and Associates today.
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By Phil Gusman, PropertyCasualty360.com |
July 28, 2011
While claim settlement is the largest driver of customer satisfaction during a property claim experience, first notice of loss drives a significant 21 percent of the experience and often sets the tone for the remainder of the claims process, a new J.D. Power and Associates study says.
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By Mark E. Ruquet, PropertyCasualty360.com |
June 2, 2011
The majority of first time auto insurance buyers now turn to the internet for a quote, bypassing traditional local agents or call centers, a J.D. Power and Associates report says.
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By Staff Writer |
November 16, 2010
According to the J.D. Power and Assocs. 2010 U.S. Auto Claims Satisfaction Study overall satisfaction has declined by five points from 2009.
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By Staff Writer |
November 5, 2010
Overall auto insurance claims experience satisfaction among consumers dipped in 2010 compared to 2009 due to a decrease in settlement satisfaction, according to J.D. Power and Associates.
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By Staff Writer |
November 4, 2010
Overall auto insurance claims experience satisfaction among consumers dipped in 2010 compared to 2009 due to a decrease in settlement satisfaction, according to J.D. Power and Associates.
