auto insurance customers

• Fewer Consumers Shopping Auto Insurance Despite More Advertising

  By Phil Gusman, PropertyCasualty360.com  |  April 30, 2012

  Fewer auto-insurance consumers are shopping their coverage today, but those who do shop seem more willing to switch providers than in years past thanks to competitive quotes, according to J.D. Power and Associates.

• Auto Claims Satisfaction Low; Are Customer Preferences To Blame?

  By Chad Hemenway, PropertyCasualty360.com  |  April 25, 2012

  Customer satisfaction with the auto-insurance claims experience is at its lowest level in three quarters, but consumers may have themselves to blame.

• Auto Claims Satisfaction Down, But Are Drivers the Ones at Fault?

  By Chad Hemenway, PropertyCasualty360.com  |  April 20, 2012

  Customer satisfaction with the auto-insurance claims experience is at its lowest level in three quarters—but consumers may have themselves at least partly to blame.

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  Auto Claims Satisfaction Down as Claims Repair Cycle is Up

  By Chad Hemenway, PropertyCasualty360.com  |  April 18, 2012

  Customer satisfaction with the auto-insurance claims experience is at its lowest level in three quarters, but, at least in part, consumers may have themselves to blame.

• J.D. Power: Despite Jump in Auto Claims, Overall Satisfaction Unchanged

  By Mark E. Ruquet  |  February 9, 2012

  Satisfaction with auto claims was virtually unchanged on a quarter-to-quarter basis despite the increase in insurance claims due to weather-related damage during 2011’s fourth quarter, according to a consumer survey.

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  J.D. Power: Despite Jump in Auto Claims, Overall Satisfaction Unchanged

  By Mark E. Ruquet, PropertyCasualty360.com  |  January 31, 2012

  Satisfaction with auto claims was virtually unchanged on a quarter-to-quarter basis despite the increase in insurance claims due to weather related damage during the fourth quarter of this year, according to a consumer survey.

• Total Loss Claimants More Disgruntled Than Those With Repairable Rides

  By Christina Bramlet, PropertyCasualty360.com  |  October 27, 2011

  J.D. Power and Associates says overall satisfaction with auto claims is considerably lower among total loss claimants than those with repairable vehicles. Insurers can bolster satisfaction with communication and prompt, fair settlements.

• Pay it Forward With Customer Service

  By Anita Z. Bourke, CPCU, AINS  |  October 1, 2011

  Do you remember the last time you received really great or really bad customer service? Think about those interactions. How did they make you feel about the company?

• Auto insurer's claimant satisfaction slightly declined

  By Staff Writer  |  November 16, 2010

  According to the J.D. Power and Assocs. 2010 U.S. Auto Claims Satisfaction Study overall satisfaction has declined by five points from 2009.

• Auto Claims Customer Satisfaction Still High, but Dips from 2009

  By Staff Writer  |  November 5, 2010

  Overall auto insurance claims experience satisfaction among consumers dipped in 2010 compared to 2009 due to a decrease in settlement satisfaction, according to J.D. Power and Associates.