Alexander Graham Bell

• Have It Your Way

  By Rick Gilman, APR, CMP  |  June 2, 2010

  The pairing of service and technology hasn't changed since that time nor, I suspect, will it ever change. What has changed is the level of technology and the intensity of customer demand and expectations.

• Timing Is Everything

  By Rick Gilman, APR, CMP  |  March 1, 2010

  For most people of my generation, today's technology gadgets, gizmos and thingamabobs are wonderful--and frightening--advances.