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By Frank Cacchione |
May 22, 2012
Overall, the insurance industry lags considerably behind other financial services in sorting through the mounds of information they possess to make insightful decisions. The industry should receive an “A” for aspiration, finally embracing the value of analytics and beginning to invest significant resources to the process. At the...
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By Michael P. Voelker |
May 17, 2012
When it comes to insurers’ attitudes toward underwriting automation, it shouldn’t be a matter of “if and when” but rather “what and how,” says Deb Smallwood.
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By Patti Griffin |
December 2, 2011
Claims management is an inherently collaborative activity. Here, we discuss three logical entry points for implementing technology to support adjusters and the entire organization.
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By Shawn Moynihan, PropertyCasualty360.com, Robert Regis Hyle, PropertyCasualty360.com |
November 17, 2011
Plenty of room for improvement exists among insurers looking to maximize their customers’ experience and gain new business, according to a new survey.
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By Staff Writer |
November 10, 2011
Insurers that individually invested $30 million, on average, in analytics and mobile capabilities over the past three years still believe they should be doing more to win over customers, according to a survey by Accenture.
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By Staff Writer |
November 10, 2011
While the majority of insurers (91 percent) believe future growth depends on providing a special customer experience, most insurers surveyed by Accenture do not currently see themselves as providing differentiated products and levels of service. Accenture interviewed 119 insurers for a global survey.
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By Staff Writer |
October 18, 2011
Accenture and Guidewire Software, Inc. agree to resolve litigation concerning their respective insurance claims management software.
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By Staff Writer |
August 25, 2011
A new report from Aite Group examines property & casualty insurance carriers’ use of predictive analytics in the claims process and finds analytics can significantly improve the claims process and overall business results.
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By Staff Writer |
July 25, 2011
There are significant gaps between what consumers want from their insurers and what they feel they are receiving, even though overall satisfaction levels are high, according to an Accenture survey of 7,000 people from 13 countries.
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By Robert Regis Hyle, PropertyCasualty360.com |
July 21, 2011
In what industry observers are describing as a “significant deal,” Accenture has entered into an agreement to acquire privately held Duck Creek Technologies, which specializes in software solutions for the property and casualty insurance industry. Terms of the transaction, which is expected to close within the next 30 days, were...
