customer satisfaction

  • Growing Knowledge Managers With BI

    By Ericka Billue  |  January 27, 2012

    Modern claims administration systems have enhanced the process and enabled greater efficiencies, but BI can take the operation to the next level, offering better decisions for improved claims outcomes.

  • Opinion: Improving Claims Processes, Adding Revenue

    By Jamie Gladman  |  January 10, 2012

    Claims are typically viewed as an expenditure, outflow, and a deficit. They are a point of contention that can often result in conflict with a loyal customer. In many respects, claims are where the battle for retention is won or lost.

  • Electronic Payment Innovations

    By Tom Crowder  |  October 26, 2011

    Awaiting settlement payments is one of the most common frustrations insureds experience. The good news is that there are new payment solutions available today that can accelerate the process, improve customer satisfaction, and reduce carrier costs.

  • Auto-Lines Buyers Going Direct To Carriers

    By Mark E. Ruquet, PropertyCasualty360.com  |  June 3, 2011

    More and more auto-insurance buyers are changing their habits and going direct to such carriers as GEICO and Progressive. This presents a big technology challenge to independent agents and the companies that distribute through them.

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