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The claims process is traditionally hard, complex and tedious.

Not every family heirloom is a priceless treasure.

What do an Oscar, gorilla and Picasso have in common?

A claim involving damage to a nearly flawless diamond weighing over 10 carats posed several challenges to contents specialists.

A damaged print produces a six-figure claim. With a stated value policy, that same claim would've totaled $15,000.

The insured claims his vintage piano is "priceless," but what will the valuation reveal?

A contents consultant was asked to help establish the value of a cigar collection. But this wasn't just any collection.

A cigar collection rumored to be Cuban required appraisal, raising some interesting legal implications.