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Rahul Kumar of Talkdesk joins us to discuss how insurers can create and nurture customer loyalty by enhancing the customer experience.

A new report from the research and advisory firm says the industry's stoic nature can function as an innovation roadblock.

Andrew Schwartz and Keith Raymond of Celent co-authored a new study that examines many of the issues associated with the use of generative AI in insurance.

Artificial intelligence has the ability to sort through and synthesize vast amounts of data, but with that benefit come increased risks for users and their insurers.

Insurance industry news from Gamma Iota Sigma, NFP, Alera Group and more.

News from Allianz, NFP, Duck Creek Technologies and more.

Volatile activity in auto claims severity and insurance shopping are among a host of factors signaling a sea change is underway, LexisNexis reports.

Celent analyst Andrew Schwartz shares insights from a survey examining the industry's adoption of automated claims.