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By Christopher Tidball |
September 26, 2011
When it comes to the life of a claim, arguably some of the greatest organizational challenges arise during the subrogation process.
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By Christopher Tidball |
August 26, 2011
An organization can have the most effective processes or the latest in technology, but without the people to execute basic blocking and tackling, success will be elusive.
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By Christopher Tidball |
August 15, 2011
With the right set of data, it is possible to not only gauge what is being done internally, but also amongst the competition, creating an instant competitive advantage.
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By Christopher Tidball |
August 4, 2011
While training departments and procedure manuals play a valuable role in the training process, there is no substitute for a line manager who can turn a novice into a pro.
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By Christopher Tidball |
July 6, 2011
While we all may have individual opinions regarding guilt or innocence, the outcome in this case resulted from the quality of the investigation.
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By Christopher Tidball |
June 20, 2011
The Dallas Mavericks pulled off what many thought to be unthinkable in beating the Miami Heat for the NBA championship. Their focus and success can be a lesson for claims departments.
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By Christopher Tidball |
May 24, 2011
During a recent claims audit of a large P&C carrier, I had a number of head-scratching situations as I pondered steps that could have been taken to achieve a more accurate outcome.
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By Christopher Tidball |
April 29, 2011
In many ways, organizational hiring is a lot like the NFL draft. Interviews serve as combines, and managers act as coaches and scouts. Here is how to avoid drafting a bust when hiring for your organization.
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By Christopher Tidball |
March 23, 2011
Developing staff is arguably one of the greatest challenges to effectively managing a claims organization. So what steps can managers take to effectively improve their organization?
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By Christopher Tidball |
March 7, 2011
With spoliation of evidence claims on the rise, insurers need to be increasingly aware of steps that must be taken to preserve damaged property. To better understand this, it is important to first recognize and understand chain of custody.
