Hoboken, NJ, May 10, 2012 - Tech Decisions and Novarica announced the winners of the third annual 2012 RAVE Awards this week. The award program recognizes outstanding insurance software and IT service providers based on feedback from their customers. Insurance technology decision makers at carriers completed a Novarica ACE (Average Customer Experience) Ranking survey for their vendor to be eligible for a RAVE Award.
Customers rated their vendor and the solution in five specific areas: staff, organization, functionality, technology, and overall satisfaction. The categories included: agent connectivity, agent portal, claims, document management, financials, life policy administration systems, p&c policy administration systems, reinsurance administration, service, and other.