Hoboken, NJ, May 10, 2012 - Tech Decisions and Novarica announced the winners of the third annual 2012 RAVE Awards this week. The award program recognizes outstanding insurance software and IT service providers based on feedback from their customers. Insurance technology decision makers at carriers completed a Novarica ACE (Average Customer Experience) Ranking survey for their vendor to be eligible for a RAVE Award.
Customers rated their vendor and the solution in five specific areas: staff, organization, functionality, technology, and overall satisfaction. The categories included: agent connectivity, agent portal, claims, document management, financials, life policy administration systems, p&c policy administration systems, reinsurance administration, service, and other.
“The RAVE Awards were designed to recognize those solutions that are delivering exemplary value to their customers as measured by those customers themselves,” says Matt Josefowicz, partner and managing director for Novarica.
James Daggett, publisher of Tech Decisions, believes the RAVE Awards provide a valuable tool for solution providers as they provide input on what carriers like and don’t like about their solution partners.
“This is our third year doing the RAVE Awards and what we have learned from the software companies and insurance carriers is that technology solutions involve a true partnership,” says Daggett. “We are proud to present the RAVE Awards and we congratulate those companies that have demonstrated superior value for their customers.”
The list of 2012 RAVE Award winners and their ACE Ranking can be found on PropertyCasualty360.com and below:
- NxTech: Connext – 99
- CSC: Agency Link – 98
- GuideWire: ClaimCenter – 95
- Hyland: OnBase – 97
- SunGard: iWorks Investment Accounting System – 94
- Management Data, Inc.: FIMMAS – 95
P&C Policy Administration Systems
- StoneRiver: Freedom Reinsurance System – 93
- ValueMomentum: Services – 98
Learn more about the winners and the RAVE Award program by visiting PropertyCasualty360.com/RAVEAwards.
Novarica provides information, insights, and perspective on markets, operations, and technology to financial services and insurance executives. The company delivers its service through published research, retained advisory services, and project-based consulting. Novarica’s research includes market and trend analyses, best practices research, case studies, and independent analyses of insurance software vendors. Novarica draws its knowledge from the personal experience of its principals, the ongoing information-gathering initiatives of dedicated research staff, and regular communication with insurer executives through informal networks and through the Novarica Insurance Technology Research Council, a community of more than 225 insurer CIOs and senior executives. For more information, visit Novarica.com.
About Tech Decisions
Tech Decisions, published by Summit Business Media, guides top-level insurance technology and business professionals in managing their companies’ systems on a day-to-day basis and informs their decision-making for the future. Tech Decisions helps readers leverage time-tested as well as leading-edge technology products, systems, and strategies—and in making the best decisions to fulfill the business and profitability needs of today’s insurance and financial services marketplace. For more information, visit PropertyCasualty360.com.
About Summit Business Media
Summit Business Media is the leading B2B media and information company serving the insurance, financial services, legal and investment advisory markets. Summit strives to be “The Next Generation of Business Information” for executives and practitioners by providing breaking news and analysis, in-depth practice management strategies, business-building techniques and actionable data. Summit services the information needs of its customers through numerous channels, including digital, print, and live events. For more information, please visit SummitBusinessMedia.com.
Lead Researcher, Novarica ACE Rankings